Privacy Policy

Effective Date: July 30, 2026

Privacy Policy for Torki Bazar

Welcome to Torki Bazar (“Torki Bazar,” “we,” “our,” or “us”).

Torki Bazar is an online grocery delivery service serving customers in Torki Bandar (Post Code: 8231), Gournadi, Barishal, Bangladesh. We operate our grocery service primarily through our website and mobile application.

This Privacy Policy explains what information we may collect, how we use that information, how we protect it, and the choices available to our customers when using the Torki Bazar website or mobile application.

We respect the privacy of our customers and use customer information only for legitimate business purposes, including account management, order processing, customer support, payment processing where applicable, and grocery delivery.

By using our website or mobile application, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

When you create an account, place an order, contact us, or use our services, we may collect information necessary to provide our services.

Personal and Account Information

Customers may create an account through the WooCommerce account portal. Depending on how you use our services, we may collect:

• Full name
• Mobile phone number
• Email address
• Delivery address
• Account information
• Order information and order history
• Information provided when contacting customer support

This information is used to manage customer accounts, process orders, communicate with customers, provide customer support, and complete deliveries.

Location Information

The Torki Bazar mobile application may request access to precise device location when necessary for grocery delivery.

Our service operates in a rural area where roads, house numbers, and addresses may not always be clearly standardized. Location information can therefore help us identify the customer’s delivery destination accurately.

Where location permission is requested and granted, location information may be used to:

• Identify the customer’s delivery destination
• Assist our delivery team in locating the delivery address
• Confirm whether a delivery location is within our service area
• Complete and manage grocery deliveries

Location information is used for delivery-related purposes. We do not use precise location information for advertising or marketing purposes.

If location access is required by the application for completing a delivery and the customer does not provide the required permission, certain delivery-related functionality may not be available.

Device and Technical Information

We may receive limited technical information necessary to operate, secure, maintain, and troubleshoot our website and mobile application, such as:

• Device model
• Operating system version
• Application version
• Device or application identifiers where technically necessary
• Basic diagnostic information

We use this information primarily to maintain application functionality, troubleshoot technical problems, improve reliability, and protect our services.

IP Address

Torki Bazar does not intentionally collect or store IP addresses as a customer profile for marketing purposes.

However, IP addresses may be automatically processed temporarily by our hosting provider, website infrastructure, security services, or other technical systems when necessary for website operation, security, fraud prevention, or troubleshooting.

2. How We Use Information

We use customer information only for legitimate purposes connected with providing and improving our services.

Order Processing

We use customer information to:

• Receive and process grocery orders
• Manage customer accounts
• Prepare ordered products
• Confirm orders
• Maintain necessary order records
• Provide information about an order

Grocery Delivery

We use the customer’s delivery address and, where provided, location information to complete grocery deliveries accurately.

Order Confirmation

After an order is placed, a member of the Torki Bazar team may contact the customer by phone to confirm the order before delivery.

This helps us reduce incorrect or fraudulent orders and ensure that the order and delivery information are accurate.

Customer Support

We use customer information to respond to customer questions, resolve problems, process support requests, and provide assistance through our website, mobile application, or support channels.

Fraud and Security

Information may be used when reasonably necessary to detect suspicious activity, prevent fraudulent orders, protect our services, and maintain the security of our customers and business.

Service Improvement

We may use relevant order, customer feedback, and technical information to improve our website, mobile application, ordering process, delivery service, and overall customer experience.

3. Location Permission

The Torki Bazar mobile application may request location permission because accurate delivery locations are important to our grocery delivery service.

Location information may be used to:

• Identify the delivery destination
• Help our delivery team locate the customer
• Verify whether the requested location is within our delivery service area
• Complete the customer’s grocery delivery

Precise location information is not used for advertising or behavioral tracking.

We do not sell customer location information.

4. Payments

Torki Bazar may provide payment options appropriate for customers in Bangladesh.

Depending on availability, payment methods may include:

• Cash on Delivery (COD)
• bKash or other supported payment methods

Torki Bazar does not intentionally store customers’ debit card or credit card numbers or other full payment card credentials.

When a customer chooses a third-party payment method, the payment may be processed by the relevant payment provider according to that provider’s own terms and privacy practices.

For information about refunds and applicable refund procedures, customers should refer to the Torki Bazar Refund Policy.

5. Sharing and Disclosure of Information

Torki Bazar does not sell, rent, trade, or commercially share customers’ personal information with third parties.

Customer information is used primarily for the internal operation of Torki Bazar, including account management, order processing, customer support, and delivery.

Internal Operations

Authorized Torki Bazar staff and delivery personnel may access information that is necessary to:

• Process an order
• Prepare an order
• Contact a customer
• Deliver an order
• Provide customer support
• Resolve an order-related issue

Access is limited to information reasonably necessary for the relevant business purpose.

Payment Providers

When a customer chooses a supported third-party payment method, the information necessary to process that payment may be handled by the applicable payment provider.

Torki Bazar does not intentionally store customers’ full payment credentials.

Legal and Security Requirements

Although Torki Bazar does not sell or commercially share customer information, information may be disclosed when reasonably necessary to comply with applicable law, respond to a lawful legal request, protect the security of our services, prevent fraud, or protect the rights and safety of Torki Bazar, our customers, or others.

6. Cookies and Similar Technologies

Our website may use cookies or similar technologies when necessary to:

• Keep customers signed in
• Maintain account sessions
• Remember customer preferences
• Support shopping cart functionality
• Improve website performance
• Improve the user experience

Some cookies may be necessary for the website to function properly.

Customers may be able to manage or disable cookies through their web browser settings. Disabling certain cookies may affect some website functionality.

If analytics or similar technologies are used in the future, this Privacy Policy may be updated to accurately describe their use.

7. Data Security

Torki Bazar takes reasonable measures to protect customer information against unauthorized access, misuse, alteration, loss, or disclosure.

We use reasonable administrative, technical, and organizational safeguards, including appropriate access controls and restricted administrative access.

Customer account and order information is managed through our WooCommerce-based system and related service infrastructure.

However, no internet-based service can guarantee absolute security. Customers should understand that information transmitted over the internet may never be completely risk-free.

8. Data Retention and Deletion

Torki Bazar does not retain customer personal information for unnecessary purposes.

Customer account and order information may be retained only for as long as reasonably necessary to operate the service, process orders, provide customer support, maintain appropriate business records, prevent fraud, resolve disputes, or comply with applicable legal or operational requirements.

Account Deletion

Customers may request deletion of their Torki Bazar account and associated personal information by contacting customer support.

After receiving and verifying a deletion request, Torki Bazar will delete the customer’s account and associated personal information within a reasonable period, generally within three (3) business days, unless certain information must temporarily be retained for legal, security, fraud-prevention, dispute-resolution, or legitimate operational reasons.

Where information is no longer required for a legitimate purpose, it will be deleted or anonymized as appropriate.

9. Children’s Privacy

Torki Bazar is not directed toward children.

Our services are intended for customers who are legally able to use an online grocery ordering service.

We do not knowingly request or intentionally collect personal information from children for the purpose of creating customer accounts or placing orders.

If we become aware that personal information belonging to a child has been collected without appropriate authorization, we will take reasonable steps to delete the information.

10. Your Privacy Rights and Choices

Customers may have the following choices regarding their personal information.

Update Account Information

Customers with a Torki Bazar account may log in through the WooCommerce account portal and update available account information.

Request Account Deletion

Customers may request permanent deletion of their account by contacting Torki Bazar customer support.

Request Personal Data Deletion

Customers may request deletion of their personal information by contacting our support team.

We will verify the request where reasonably necessary before processing it.

Privacy Questions

Customers may contact Torki Bazar regarding privacy questions, account information, data deletion requests, or other data protection concerns.

11. Third-Party Services

Torki Bazar may use third-party services that are necessary to operate our website, application, hosting infrastructure, security systems, or payment functionality.

Where a third-party service is required to process information, it may process information only as necessary to provide the relevant service or fulfill the applicable legal or operational purpose.

Torki Bazar does not sell customer personal information to third parties.

Where a customer chooses to use a third-party payment service, that payment provider may process information according to its own privacy policy and terms.

12. Changes to This Privacy Policy

Torki Bazar may update this Privacy Policy from time to time when necessary.

Updates may be made because of:

• Changes to our services
• Changes to applicable laws or regulations
• Changes to Google Play requirements
• Security improvements
• New features or functionality
• Changes to our business operations

The latest version of this Privacy Policy will be published on our website.

The Effective Date shown at the beginning of this policy indicates when the current version became effective.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us.

Business Name: Torki Bazar

Website: Torki Bazar website

Email: contact@torkibazar.com

Phone: +880 1705-115955

Business Address:

Torki Bazar
Torki Bandar
Post Code: 8231
Gournadi
Barishal
Bangladesh

14. Consent and Acknowledgment

By accessing or using the Torki Bazar website or mobile application, you acknowledge that you have read and understood this Privacy Policy.

Where consent is required by applicable law or where the application requests permission to access information such as device location, customers may be asked to provide the relevant permission through the website, application, or device settings.

Torki Bazar uses information only for the purposes described in this Privacy Policy and does not sell customers’ personal information.

Effective Date: July 30, 2026