Effective Date: July 30, 2026

Shipping & Delivery Policy for Torki Bazar

Welcome to Torki Bazar. This Shipping & Delivery Policy explains how we process, verify, and deliver grocery orders placed through our website (torkibazar.com) and mobile application.

Torki Bazar is an online grocery delivery service operating exclusively in Torki Bandar (Post Code: 8231), Gournadi, Barishal, Bangladesh. We are committed to providing fast, reliable, and convenient grocery delivery while ensuring a smooth shopping experience for every customer.

1. Delivery Service Area

Torki Bazar currently delivers groceries only within our approved service area surrounding:

Torki Bandar
Post Code: 8231
Gournadi, Barishal, Bangladesh

At present, we do not provide delivery services outside our designated delivery zone.

2. Order Verification

To ensure order accuracy, prevent fraudulent orders, and provide the best customer service, every order placed through Torki Bazar is manually verified by our customer support team.

After an order is received, a member of the Torki Bazar team will contact the customer by phone to:

  • Confirm the order details.
  • Verify product availability.
  • Confirm the delivery address.
  • Verify the customer’s GPS location if necessary.
  • Confirm that the delivery address is within our service area.

Orders will only be processed after successful verification.

3. Delivery Zones and Charges

Torki Bazar uses a simple and transparent delivery system.

Zone 1 – Free Delivery (Within 3 Kilometers)

Customers whose verified delivery address is located within approximately 3 kilometers of our delivery hub in Torki Bandar (Post Code: 8231) are eligible for:

  • Free Delivery
  • Minimum Order Value: ৳249

Orders below ৳249 may not qualify for delivery.

Zone 2 – Standard Delivery (More Than 3 km up to 5 km)

Customers whose verified delivery address is located more than 3 kilometers but within approximately 5 kilometers from our delivery hub will be charged:

  • Flat Delivery Fee: ৳20

However, if the total order value is ৳999 or more, delivery will be completely free, even within this delivery zone.

4. Delivery Distance Limitation

Our delivery service currently covers a maximum distance of approximately 5 kilometers from our delivery hub.

Every order is manually reviewed and confirmed by our team before delivery.

If the customer’s verified delivery address is located outside our current delivery coverage, we will unfortunately be unable to process the order.

In such cases:

  • The customer will be informed by phone.
  • The order will be cancelled.
  • Customers choosing Cash on Delivery (COD) will not be charged.
  • If the customer has already made an advance payment using an online payment method such as bKash, Torki Bazar will refund the full eligible payment through the original payment method or another mutually agreed method.

5. Delivery Location Accuracy

Customers are responsible for providing:

  • A correct delivery address.
  • A valid phone number.
  • Accurate GPS/location information when requested.

Because many locations within our service area do not have standardized road names or house numbers, customers may be asked to share their live location. Our internal delivery system uses latitude and longitude coordinates to help our delivery riders locate the delivery destination quickly and accurately.

Providing incorrect or incomplete delivery information may result in delayed or unsuccessful delivery.

6. Delivery Time

Delivery times may vary depending on:

  • Order volume
  • Product availability
  • Weather conditions
  • Road conditions
  • Local events
  • Public holidays
  • Other unforeseen circumstances

Estimated delivery times are provided for guidance only and are not guaranteed. However, Torki Bazar will make every reasonable effort to deliver orders as quickly as possible.

7. Customer Responsibilities

Customers are responsible for:

  • Providing accurate account and delivery information.
  • Answering our verification phone call.
  • Being available at the delivery location during the estimated delivery time.
  • Receiving and checking the order upon delivery.

8. Failed Delivery

If our delivery team is unable to contact the customer, the customer is unavailable at the delivery location, or delivery cannot be completed due to incorrect address information, Torki Bazar reserves the right to cancel the order.

9. Changes to Delivery Charges and Service Area

Torki Bazar may update its delivery zones, delivery charges, minimum order requirements, free delivery offers, and delivery coverage areas at any time as our business grows or operational requirements change.

The latest information will always be available on our website and mobile application.

10. Changes to This Shipping & Delivery Policy

This Shipping & Delivery Policy may be updated periodically to reflect changes in our services, business operations, applicable laws, or customer service practices.

The latest version will always be published on our website and mobile application.

11. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Business Name: Torki Bazar

Website: https://torkibazar.com

Email: contact@torkibazar.com

Phone: +880 1705-115955

Business Address:

Torki Bazar
Torki Bandar
Post Code: 8231
Gournadi
Barishal
Bangladesh